Bought 3 bikes from them, not no more. The sales staff decent, repair folks need to work in a industry not dealing with people or machinery. Over charged and lazy. Spent $450 on maintenance, you would think at that price it would be like a brand new bike. Bearings on crank are still messed up. Off course its my fault. Great job!
Sent daughter there to buy a bike. Was there an hour and couldn't get waited on after asking several times. Guess I should have read the reviews first. We've moved on.
Jae and Don were awesome! I went in with my two daughters, 10 and 12, to purchase a bike for the 10yo. We ended up trying out different bikes and found perfect fit for her, and both of these guys spent so much time explaining all of the bells and whistles to her and I. I also had intended to purchase a new road bike for myself as I train for Triathlons, but they both told me with a few tweaks on my current bike, I wouldn't need to get a new bike, thus saving me $1-2k. I was so impressed that I decided to get a leisure bike for myself as they were having a sale. What a great experience form beginning to end. True through and through customer service, which is hard to come by these days in retail. Thanks Performance, we will definitely be back real soon.
Staff acted like they were doing me a favor helping me
I'm a Performance Team member so I get 10% back on every purchase sometimes more. Bailey's Crossroads store is usually busy but they are good at taking care of everyone.
Performance Bicycle is a US Bicycle Store based in Bailey S Crossroads, Virginia. Performance Bicycle is located at 5817 Leesburg Pike, Bailey's Crossroads, VA 22041, USA.
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